Shipping policy
1. Introduction
At Solippy, we are committed to providing our customers with an exceptional shopping experience, which includes efficient and reliable delivery. This shipping policy outlines the terms and conditions of our delivery service.
2. Order Processing
All orders are prepared and shipped within 48 business hours of payment receipt. Once your order has been shipped, you will receive an email confirmation containing your tracking number.
3. Estimated delivery times
The delivery times listed below refer to the carrier's transit time, starting from the date of shipment (business days):
- France: 4 to 8 business days
- Belgium: 4 to 8 business days
- Luxembourg: 4 to 8 business days
- Netherlands: 4 to 8 business days
- Germany: 4 to 8 business days
- Austria: 4 to 8 business days
- Denmark: 4 to 8 business days
- Sweden: 4 to 8 business days
- Ireland: 4 to 9 business days
- Greece: 4 to 9 business days
- Spain: 5 to 8 business days
- Italy: 5 to 8 business days
- Finland: 5 to 8 business days
- Hungary: 5 to 8 business days
- Portugal: 5 to 9 business days
- Norway: 5 to 9 business days
- Poland: 5 to 9 business days
- Czech Republic: 5 to 9 business days
- Switzerland: 7 to 10 business days
- United Kingdom: 7 to 10 business days
- Canada: 7 to 10 business days
These delivery times are estimates and may vary depending on circumstances beyond our control (holidays, weather conditions, peak periods, customs inspections). In the event of a significant delay, we will keep you informed via email.
4. Shipping costs
Free shipping is available on all orders, with no minimum purchase required, to all destinations listed above.
5. Carriers
We work with the national postal service in each destination country to ensure reliable delivery and end-to-end tracking:
- France: Colissimo (La Poste)
- Belgium: bpost or Colis Privé
- Switzerland: Swiss Post (Post.ch)
- Other countries: the national postal service of the destination country or its local partner
The specific carrier used for your order is listed in your shipping confirmation email along with your tracking number.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery directly on the carrier’s website or via our “Track My Order” page.
7. Delivery Areas
We ship to all countries listed in Section 3. For delivery requests to destinations not listed, please contact us at support@solippy.com so we can explore your options.
8. Receipt of the package
Please provide a delivery address where you or someone else can receive the package. If you are not home at the time of delivery, the carrier will usually leave a delivery notice with instructions on how to pick up the package at a pickup location or schedule a new delivery.
9. Damaged items or missing packages
If you receive a damaged item, if your package arrives incomplete, or if your order is not delivered within a reasonable time, please contact us immediately at support@solippy.com. We will resolve the issue as soon as possible, either by replacement or refund, whichever you prefer.
10. Changes to the Shipping Policy
Solippy reserves the right to modify this shipping policy at any time. Any changes take effect as soon as they are posted on the website.
11. Contact us
If you have any questions about your order or our shipping policy:
- Email: support@solippy.com
- Phone: +33 2 50 72 45 29 (Monday through Friday, 9 a.m. to 7 p.m.)
- Mailing Address: PixelCart LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Last updated: May 2026