Refund policy
1. Introduction
At Solippy, we are committed to providing our customers with high-quality products. If, for any reason, you are not completely satisfied with your purchase, our return and refund policy described below applies.
2. 100-day money-back guarantee
You have 100 calendar days from the date you receive your order to return the product and receive a refund, without having to provide a reason.
The period begins on the day you, or a third party designated by you (other than the carrier), take physical possession of the last item ordered.
This warranty applies to all orders.
3. How to request a return
To exercise your right to return an item, you must contact our customer service department at support@solippy.com before shipping the item, specifying:
- Your order number
- The reason for the return
- Your contact information
Our team will respond within 48 business hours with detailed instructions and the return address to use.
No returns will be accepted without prior approval from our customer service department.
4. Return Policy
To be eligible for a refund, the returned item must be:
- In its original, unused condition
- Complete (with all accessories: AC adapter, safety goggles, manual, etc.)
- In its original packaging
For health and safety reasons, devices that come into direct contact with the skin (such as the LOOP epilator) that have been unboxed and used can only be returned under the money-back guarantee, provided that the device is returned clean, complete, and in working order.
5. Return Process
- Please contact our customer service team at support@solippy.com first to obtain a return authorization and confirm the return address.
- Prepare your package: Pack the item carefully (ideally in its original packaging) to prevent damage during shipping.
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Please ship your package to the following address:
PixelCart LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom - Choose a tracked shipping service: We strongly recommend using a postal service that provides a tracking number and, if available, insurance. We cannot guarantee that a return will be processed without proof of delivery.
- Please keep your proof of shipment until you receive confirmation of your refund.
6. Return shipping costs
Return shipping costs are the customer's responsibility, unless we made a shipping error or the product was defective upon receipt (see Section 8).
Since the package is being returned to the United Kingdom from the European Union, customs formalities may apply. When shipping, declare the package as "Returned goods – not for resale" to avoid any duties upon arrival. Our customer service team can provide you with the necessary information (order number, return code) to include on the customs declaration.
7. Refund
Once we have received and inspected your return, we will notify you by email whether your refund has been approved or denied.
If the return is accepted, the refund will be processed within 5 to 10 business days via the payment method used for the original order. The time it takes for the refund to appear in your account depends on your bank or payment provider.
The refund covers the purchase price of the product. The original shipping costs are not refundable, unless the entire order is returned due to a defect or an error on our part.
8. Products that are damaged or defective upon receipt
If you receive a product that was damaged during shipping or has a manufacturing defect, please contact us within 7 days of receipt at support@solippy.com, attaching:
- Your order number
- Photos of the product and its packaging
- A description of the problem
In that case, we will cover the return shipping costs and will either replace the item or issue a full refund, whichever you prefer.
9. 2-year manufacturer's warranty
The LOOP device comes with a 2-year manufacturer's warranty covering manufacturing defects and malfunctions that occur under normal use. This warranty is in addition to the 100-day money-back guarantee described above.
The manufacturer's warranty does not cover damage resulting from use that does not comply with the user manual, impacts, drops, immersion in liquid, or normal wear and tear.
For any warranty claims, please contact support@solippy.com.
10. Contact Us
If you have any questions about this return and refund policy:
- Email: support@solippy.com
- Phone: +33 2 50 72 45 29 (Monday through Friday, 9 a.m.–7 p.m.)
Last updated: May 2026